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Agent Help Center
For agents, brokers, & agencies who have questions about JET Insure
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Getting Started for Agents
"What's New:" Product Update Log
"JET Insure for Agents": Overview
Getting Started: Agent Resource Guide
Creating an account
Special Enrollment Period (SEP) Overview
Can JET Insure help me with state licensing or carrier contracting?
Where can I track all of my client enrollments?
Agent Training
Individual Coverage Health Reimbursement Arrangements (ICHRA) for Agents
Agent Onboarding Checklist
Converting your agent dashboard to Spanish
Enhanced Direct Enrollment (EDE)
Georgia Access for plan year 2025
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Agency
Agency Resource Guide
Agency Onboarding Checklist
Multiple Admin Accounts
NPN override
Shared Book
Full Book
Agency accounts
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Quoting & Enrollment
Search Marketplace & Start Application
Multiple Enrollment Groups (Split Policies)
Off-Exchange Plans on JET Insure
Off-Exchange Dental Plans on JET Insure
Can all of my clients enroll through JET Insure?
What other errors can lead to non-enrolled, unfinished applications?
Social Security Number Requirements
For Agents: 2025 OEP deadline extension directions”
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Renewals
Renewal Pathways
Renewals reporting
Window Shopping pre-OEP
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Post Enrollment
Data Matching Issues (DMIs)
Follow-up Documents
Email notifications for follow-up document changes
Follow-up document reminders for clients
"At-risk Clients" reminder email
Where can I find my client’s eligibility letter?
My client submitted an application and received a confirmation email. However, the client does not appear on my agent dashboard. Why did this happen and am I the Agent of Record?
After enrollment, a blue "Access in hc.gov" button is displayed on my client's page. What is that for?
I searched for a client’s application on HealthCare.gov and nothing came up. Where is the application?
What do these statuses mean on HealthCare.gov - Pending, Initial Enrollment, Active, Cancelled
Primary Care Provider (PCP) Selection
Why is there no ‘Pay Now’ button in my client’s profile?
Reporting a Life Change
Documents due tab
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Agent Of Record
I recently tried calling Healthcare.gov but the Marketplace representative said that I am not an authorized user. I thought I was the Agent of Record. What happened?
My client's application appears on my agent dashboard. However, when I call the insurance company, they do not have an agent listed on the application. Why did this happen?
AOR at-risk reporting
Who is the Broker of Record?
What should I do if I suspect fraud?
EDE Permission Revoked reporting
What should I do if I suspect another agent has claimed my client?
CMS' Invalid Action error
The consumer’s experience when using a Resume Link
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Consent
Summary of CMS Guidance on New Consent Rules
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Application Tips & Tricks
Which browsers are compatible with JET Insure's platform?
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Unmatched items (no article file found)
Documents due tab
AOR at-risk reporting