When your client's application shows in your JET Insure agent dashboard but isn't listed with you as the agent in the carrier's system, this typically occurs due to one of several common scenarios.
Client initiated changes after submission
The client may have contacted the insurance company directly and:
Removed or changed the agent of record
Made modifications to their application
Multiple agent submissions
The client might have worked with another agent who:
Submitted a duplicate application
Was listed as the agent of record on the final submission
Carrier processing delays
Some insurance carriers may take 24-48 hours to:
Fully process new applications
Update agent information in their systems
Verify application details
Check your JET Insure dashboard for:
Submission timestamps
Application status
Contact the consumer
Politely inquire if they:
Worked with another agent
Made changes after submission
Follow up with the carrier
If the issue persists after 48 hours:
Contact the carrier's support with your NPN and application details
Provide documentation from your JET Insure dashboard if needed
Clear Communication: Ensure clients understand you're their designated agent
Timely Follow-up: Confirm carrier acceptance shortly after submission
Documentation: Keep records of all client interactions and submissions