If a customer's application is not displayed on your dashboard despite enrollment, it indicates you are not attached as the Agent of Record. Here are two possible reasons:
The customer's application was not submitted using your agent branded website.
The application might have been claimed by another agent; in this case, the application should be listed under Reassigned Applications.
If you cannot locate an application in your dashboard, contact JET Insure support at jetacasupport@jet-insure.com.
Provide your name, NPN, and the consumer's application information, including the primary applicant’s name and the application’s FFM ID number.