To report a life change for a client in JET Insure, follow the steps below. This can be done through the portal or via a three-way call with the Marketplace. There are two ways to access a client’s application:
Option A: Use Applications on the left-hand navigation.
Option B: Use Create/Search Marketplace Applications at the top right of the page.
Navigate to Applications from the left menu.
Search for and select the customer’s application.
Click the "REPORT LIFE CHANGES" button on the Application Details screen.
If the application is enrolled with plan selection, you will see "REPORT LIFE CHANGES" button
If the application is in progress or submitted without plan selection, you will see "UPDATE APPLICATION" button
You will be redirected to the application.
Select "Report A Life Change" from the left menu for instructions on reporting a life change.
Select "Report A Life Change" button at the bottom.
Another way is to click the Subscriber name in the application page
Click the Create/Search Application link at the top right of the page.
Enter demographic information using one of the following options:
Section 1: SSN and Date of Birth
Section 2: Name, phone number, address, etc.
Check the Authorization Checkbox to confirm permission to access and modify the consumer application.
A list of matching applications will be displayed. Click the "Update" button.
This takes you to the application.
Select "Report A Life Change" from the left menu for instructions on reporting a life change.
Select "Report A Life Change" button at the bottom.
If preferred, you can report a life change through a three-way call with:
A Marketplace representative
The client
Call the Marketplace at (800) 318-2596 (TTY: 1-855-889-4325).
Make sure your agent NPN remains attached to the application during this process.